Frequently Asked Questions

Have questions about our company or excursions?

What’s your refund policy?

In regard to refund of unused/Unutilized tour services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described and the money would be accordingly refunded to the person who has made the payment to us.

Policy Regarding Cancellation /No Show / Early Departure: In the case of cancellation of tour services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from date we receive letter in writing and cancellation charges would be as follows.

30 days & prior to arrivals – 100% of the tour cost less bank service charges.

29 days to 14 days prior to arrival – 50% of the tour cost plus bank service charges.

13 days to 8 days prior to arrival – 25% of the tour cost plus bank service charges.

7 Days & less, prior to arrival or no show – No REFUND.

How many persons can you accommodate at once?

We have vans that can accommodate from 2 persons to 12 persons comfortably.

How large are your groups?

We offer a private service so its you and your party.

Where do we meet if we book a private airport transfer?

Upon clearing Customs, you are to look for signage bearing your name a Rep will be there to welcome you.

Where does the tour starts and ends?

Tour start and ends at your local residence/resort or hotel lobby.

Are there any additional fee?

Tours are inclusive of all park fees, lite refreshments and a local lunch.

How long is the tour?

The length of our signature tours, range from 3 1/2 to 6 hours long.